About Purevive Wellness Services.

Purevive Wellness is located in the United Kingdom (England, Scotland, Wales and Northern Ireland only) are owned and operated by us directly.

Cancellation Policy

Please note that Purevive Wellness operates on a 24 hour cancellation policy. If you wish to cancel or rearrange your appointment, we kindly ask you to give us at least 24 hours’ notice. It is the client’s responsibility to provide timely notice. If a client arrives more than 15 minutes after their appointment start time or fails to arrive for their scheduled appointment without prior notice, we will consider this a no-show.

Clients who no-show, or wish to cancel or reschedule their appointment within 24 hours of their scheduled appointment time, are subject to a late cancellation fee. This fee is equivalent to the full cost of the appointment and will be charged to the client’s payment method on file. To rearrange please contact us. 

Alternatively, please phone or email Purevive Wellness clinic and speak to a member of our team who can assist you. We strive to ensure that we are always available to you and are open 7 days a week. Purevive Wellness reserves the right to exercise discretion in applying this policy.

We understand that exceptional circumstances may occasionally prevent clients from providing the required 24-hour notice. In such cases, clients should contact Purevive Wellness as soon as possible via phone or email to discuss their situation. Where clients provide reasonable explanations for their inability to attend and give notice, we may consider waiving the cancellation fee. Such decisions will be made on a case-by-case basis.

Purevive Wellness reserves the right to modify or update this cancellation policy at our discretion.

Online Bookings

For bookings, it is a requirement that you provide your credit / debit card details in order to confirm and secure your appointment with Purevive Wellness. This protocol is implemented to mitigate the occurrence of no-shows and last-minute cancellations, which can have a detrimental impact on our operations and inconvenience other clients. It also ensures a secure payment process for your convenience.

Please note that your card will be charged when booking online. 

Your payment will be processed and charged by our staff for your appointment. All card details entrusted to us are stored through our PCI compliant payment system, adhering to the highest security standards. If you wish to remove your card details from our system, you have the option to do so at any time by contacting us.

Home & Visits

Home and visits are subject to minimum spend with an additional call out fee, which may vary per location. If a cancellation is made less than 24 hours before your appointment, you will be subject to a late cancellation fee, as per our Cancellation Policy above. This fee is equivalent to the full cost of the appointment and will be charged to your payment method on file. Call outs must be paid 24 hours in advance, or – if the booking is made less than 24 hours before the appointment – at the time of booking. We will issue an invoice which must be paid in full, and in advance. 

We do not offer refunds on call outs unless the medical consultation identifies you are not legible for your IV Drip Therapy. Call out times may vary up to 2 hours due to external circumstances such as poor traffic. We may try to contact you before, during or after the scheduled call out time to provide updates. We ask that you please keep your phone nearby to answer. The person having the drip must be present and ready for their appointment at the time of the appointment. If the customer is not ready at the appointed time then we will consider this as a cancellation (see above cancellation policy) and we reserve the right to invoice the full amount and not offer a refund. 

We have lots of home call out customers and delays have a knock-on effect on our other customers. Every person having an appointment must have their own email address. We will email a medical questionnaire in advance of the appointment, which must be completed at least 12 hours prior to the appointment. If the medical questionnaire has not been completed in advance of the appointment, we reserve the right to cancel the appointment. 

Packages

Packages are non-refundable and non-transferrable. Packages are sold per person and cannot be shared between multiple people. If you do not arrive for your appointment without prior notice (24 hours), we will deduct this treatment from your Package. Our Packages have no expiry date, unless otherwise stated. Each Package may have specific limitations or usage guidelines, which you agree to follow.

Policy on Children

We regret that we are unable to allow children to remain unaccompanied in our reception areas. Our Front of House staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our clinic staff to watch their children during treatments. For health and safety reasons, children are prohibited from entering the treatment rooms at any time.

Pets Policy

We regret that we are unable to allow pets in the clinic at any time. We do allow service animals, however.

Feedback & Complaints Policy

Purevive Wellness prides itself on our excellent customer service and quality range of products and services. Should you be dissatisfied with any part of your service at Purevive Wellness, you may make a complaint or provide us with feedback by sending an e-mail to info@pureviveuk.com. We aim to acknowledge all e-mails to this address within 5 working days.

Right to Refuse

We reserve the right to refuse to serve anyone who is rude or aggressive to our members of staff.

Website Use

We may make changes to these terms

We amend these Terms and Conditions from time to time. Our customers are expected to check this page periodically so that you can be satisfied with any changes that are relevant to you.

We may make changes to our website

We may update and change our website from time to time to reflect changes to our services and our users’ needs.

We may suspend or withdraw our website

Our website is made available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension, withdrawal or restriction. You are responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and Conditions and other applicable terms, and that they comply with them.

How you may use material on our website

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our website for your personal use. You may also draw the attention of others within your organisation to content posted on our website. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged. 

You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our website in breach of these Terms and Conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this website

The content on our website is provided for general information only, as a first port of call to find healthcare information. It is not intended to amount to medical advice upon which you should rely. Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date.

We are not responsible for websites we link to. Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those websites or resources.

Independent Businesses Operate Many Services

Whilst Purevive Wellness operates and controls the online services, it is not responsible for the operation of all Clinic Services. Many Clinics (including mobile and concessions) are instead operated by independent franchisees. Each franchisee is independently responsible for its legal and regulatory compliance, for any issues relating to the supply of the services to you, and for any employment related matters in their Clinic. 

Liability

Our responsibility for loss or damage suffered by you

The Products you purchase from Purevive Wellness are for private use only and you agree not to use the Products for any commercial purpose. We are not liable to you for any loss of profit, loss of business or revenue, business interruption or loss of business opportunity.

Our total liability to you resulting from a Contract is limited to the total value of that Contract – meaning the price you paid for the Products and any additional services. In particular, we are not liable for any costs, loss, delay, inconvenience or damage you suffer as a result of:

Decisions you make based on the result of laboratory analyses that affect your health and/or that of others; the samples you send being lost, delayed or damaged in transit or via post from you to the laboratory; the laboratory being unable to test your samples for any reason; test results not being made available to you within the turnaround time stated for any Diagnostic Testing service; your failure to follow instructions provided to you in relation to sample collection or pre-sample preparation requirements; actions or inactions made by third parties in light of your voluntary disclosure of test results; your failure to act upon our advice if we recommend that you seek medical advice or attention having taken a test; your failure to show test results to your GP or doctor; your failure to send a sample to the laboratory for testing within the validity period; and loss or damage that is not foreseeable.

If we fail to comply with our Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms and Conditions or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into a Contract.

Whilst Purevive Wellness operates and controls the online services, it is not responsible for the operation of all Clinic Services. Many Clinics are instead operated by independent franchisees of Purevive Wellness. Each franchisee is independently responsible for its legal and regulatory compliance, for any issues relating to the supply of the services to you, and for any employment related matters in their Clinic. 

We do not in any way exclude or limit our liability for:

Death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession) as amended by the Consumer Rights Act 2015; any breach of the terms implied by section 9 to 11 of the Consumer Rights Act 2015 (description, satisfactory quality, fitness for purpose and samples); and defective products under the Consumer Protection Act 1987.

Events outside our control

We are not liable or responsible for any failure to perform – or delay in performance of – any of our obligations under a Contract that is caused by any act or event beyond our reasonable control (an ‘Event Outside Our Control [EOOC]’), such as in the event of a fire, industrial action by third parties, or threat of terrorist attack.

If an EOOC takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you. Our obligations under a Contract will be suspended, and the time for performance of our obligations will be extended for the duration of the EOOC. Where the EOOC affects our delivery of Diagnostic Testing kits or Online Shop Products to you, we will arrange a new delivery date with you once the EOOC is over.

Modification of Services and Ingredients Clause

Flexibility in Service Provision

Purevive Wellness reserves the right to modify, change, or substitute the ingredients and dosages in our drips and injections as needed. This flexibility ensures that we can continue to provide our services even in the face of market fluctuations and availability of specific ingredients.

Notification of Changes

Adjustments may be made without prior notification.

Client Consent

By using our services, clients acknowledge and consent to the possibility of such modifications.